FAQ
Q：How many parcels will I receive when I ordered multiple items?
Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.
Q: How long will it take for my items to arrive?
It will usually take 8-14 business days for all orders to arrive. Typically, it takes 1-2 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.
Q: What should I do if I filled in my address incorrectly?
Please contact us as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the package has already been shipped via UPS Ground, you can try contacting UPS to change the address, although this may not always be successful. For other couriers, the address cannot be modified. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.
Q: What should I do if the package is lost or damaged during transportation?
If your package is lost, please confirm with the logistics provider and then contact us directly. Once confirmed, we will file a claim with the logistics provider and arrange a replacement. If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill. We will then file a claim with the logistics provider and arrange a replacement or refund for you.
Q: Will my order be shipped in multiple packages?
Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.
Q: How can I check the logistics information of my order?
You can go to the Track Order Page and enter your Order Number or Tracking Number to check.
Q: How do I know my tracking number? What if I can't find my tracking number?
After your order has been shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use this number to track the status of your shipment. If you have not received your OTN within 5 business days, please feel free to contact us, and we will respond as soon as possible.
Q: What if I can't find the logistics information?
If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay. If you are still unable to check the specific logistics information after 3 business days, please contact us.
Q: My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item. Alternatively, feel free to reach out to our customer service team for feedback and assistance.
Q: How do I change quantities or cancel an item in my order?
All changes to an order are to be made at least 24 hours before the scheduled delivery.
Q: What if I need to cancel my order?
All cancellations are to be made known to us at least 24 hours before the scheduled delivery.
Q: Who can I contact if I have a problem with my order?
All inquiries can be forwarded via contact us page.
Q: Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure, as they are all SSL-encrypted to protect your data.
Q: If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for following-up and to send newsletters of our promotions and coupons for discounts.